PRIVACY POLICY (UK GDPR)

1. WHO WE ARE (DATA CONTROLLER)

Pro11 Ltd is the data controller responsible for your personal data.

Registered office: 2 Beswick House, Greenfold Way, Leigh WN7 3XJ

Email: info@pro11trials.co.uk

Website: pro11trials.co.uk

2. WHAT THIS POLICY COVERS

This policy explains how we collect and use your personal data when you use our website, enquire about or book a trial, attend a Pro11 football trial, or communicate with us (including by phone, email, text, or social media).

3. THE PERSONAL DATA WE COLLECT

A. Information you give us

• Identity and contact details (name, address, email address, phone number)
• Booking and related administration details
• Trial-related information relevant to participation (e.g., playing history)
• Medical information relevant to your safety and participation (e.g., injuries/conditions)
• Parent/guardian or emergency contact details (where appropriate)

B. Information we collect automatically (website)

• Technical information (IP address, browser type/version, device/OS, time zone)
• Usage information (pages visited, clickstream data, interaction such as scrolling/clicks, response times and download errors)

C. Information we receive from other sources

We may receive personal data from third parties where relevant (for example, IT service providers, payment providers, analytics providers, or business partners) and combine it with other information we hold.

4. SPECIAL CATEGORY DATA (MEDICAL INFORMATION)

Where we collect medical information, this is treated as special category data under UK GDPR.

We process medical information only where necessary for trial participation, safety, safeguarding, and related administration. We apply additional safeguards and restrict access.

5. HOW WE USE YOUR DATA & LAWFUL BASES

We use personal data for the purposes below. UK GDPR requires us to have a lawful basis for processing.

6. COOKIES

Our website uses cookies and similar technologies to make the site work properly, remember preferences, and (where enabled) measure and improve performance.

For full details, including how to manage your choices, please see our Cookie Policy.

7. MARKETING PREFERENCES (OPT-OUT)

You can change your marketing preferences or opt out at any time by:

• using the unsubscribe link (where provided), or
• emailing info@pro11trials.co.uk.

We do not sell your personal data.

8. WHO WE SHARE YOUR DATA WITH

We may share personal data with trusted third parties where necessary for your experience with Pro11 and to run our business, including:

• Football clubs and relevant intermediaries (where relevant to your trial/career progression and your interaction with Pro11)
• Service providers who support our services (e.g., hosting, IT, booking systems, email/SMS, payment providers, analytics)
• Professional advisers (e.g., legal, accounting, insurance)
• Prospective buyers/sellers (if Pro11 sells or buys any business or assets)
• Authorities/regulators where required by law or to protect rights, property, or safety

9. WHERE WE STORE YOUR DATA & SECURITY

Storage location

Your data may be processed by our website hosts and service providers. Our primary website hosting servers are located within the UK. (If you use providers outside the UK, update Section 10 accordingly.)

Security

We use appropriate technical and organisational measures to protect personal data, including access controls, encryption in transit (SSL/TLS), and secure hosting. However, transmission over the internet is not completely secure and any transmission is at your own risk.

10. INTERNATIONAL TRANSFERS

If any of our service providers process personal data outside the UK, we will ensure appropriate safeguards are in place (for example, approved transfer mechanisms and contractual protections). (If you do not transfer data outside the UK, you may state: “We do not routinely transfer personal data outside the UK.”)

11. HOW LONG WE KEEP YOUR DATA (RETENTION)

We keep personal data only for as long as necessary for the purposes described in this policy, including legal, accounting, or reporting requirements.

Retention depends on the type of data and why we hold it. Examples include:

• Booking and attendance records: [Insert period]
• Communications and support records: [Insert period]
• Medical/safety information: [Insert shortest reasonable period]
• Marketing preferences/consent records: [Insert period]

12. YOUR RIGHTS

You have rights under UK GDPR, including:

• Right of access (request a copy of your data)
• Right to rectification (correct inaccurate or incomplete data)
• Right to erasure (request deletion in certain circumstances)
• Right to restrict processing (in certain circumstances)
• Right to data portability (in certain circumstances)
• Right to object (including to direct marketing)
• Right to withdraw consent (where we rely on consent)

To exercise your rights, contact info@pro11trials.co.uk. We may ask for information to confirm your identity.

13. COMPLAINTS

If you have concerns about how we use your data, please contact us first at info@pro11trials.co.uk so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk.

14. LINKS & CHANGES TO THIS POLICY

Links to other sites: Our website may contain links to third-party websites. If you follow a link to another site, please note that it has its own privacy policy and we are not responsible for its practices. Please check their policies before submitting any personal data.

Changes: We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you. Please check this page periodically to stay informed.